Our revamped website: www.kotopas.fi – Information and fault reports
CUSTOMER NUMBER
You will need your customer number whenever you visit the office, call or email us, or fill out forms (such as fault reports, lease termination notices, etc.). You can find your customer number (e.g., K11111) on your lease agreement.
RENT INVOICES
Rent invoices for January–June 2027 will be delivered to mailboxes and letter slots by December 4, 2026.
If, for some reason, you do not receive yours, please contact the office at toimisto@kotopas.fi. Each rent invoice includes a unique, permanent reference number that must be used!
If the reference number cannot be used, please enter the tenant’s name, customer number, and address in the message field. You must also provide this permanent reference number to Kela.
The office is equipped with a card payment terminal. Rent and other invoices can be paid using a bank card. Cash payments at the counter are also accepted. Please always bring your customer number with you when visiting the office!
SMOKING
As of October 1, 2026, smoking is prohibited on apartment balconies, shared ventilation balconies, and private yard terraces or patios — as well as, of course, inside the apartments and in common areas.
SUBLETTING/ACCOMMODATING OTHERS
Only the person who signed the lease agreement may reside in the rental apartment; in the case of a family apartment, the tenant may live there with their immediate family (spouse and children). Studio apartments and shared apartments are intended for one person only. The names of all residents must be reported to the office. The terms of the lease agreement prohibit accommodating other people or subletting the apartment. We will terminate the lease immediately if this rule is not followed. We will also charge a fee of €100 per person per month for any unauthorized residents. If extra people are living in your apartment, or if you know that multiple people are living in a neighboring apartment, please notify the office immediately!
AT THE START OF THE HEATING SEASON
The heating system operates automatically based on the outdoor temperature. Please check that all windows are closed. Building entrance doors must be kept closed at all times! This helps us control heating costs and minimize pressure to raise rents.
APARTMENT MAINTENANCE
Submit a maintenance request immediately via our website (www.kotopas.fi) if you notice a problem in your apartment that could cause water damage—such as a leaking tap, or a loose washbasin or toilet. When showering, leave the bathroom door slightly ajar so the room dries faster.
The apartment must be cleaned regularly to maintain its condition and ensure your own comfort. Failure to clean the bathroom or kitchen allows bacteria to grow on surfaces. Do not dispose of food scraps in drains or the toilet. Clean dust and grease from ventilation vents frequently enough.
DISTURBANCES / RESIDENT WELL-BEING
Be considerate of your neighbors by avoiding noise and also pay attention to children’s behavior.
The SOL alarm center (24h, tel. 020 5700 800) is available if a disturbance becomes intolerable.
It is advisable to submit a written notification via email to the office if a neighbor is causing a disturbance.
BICYCLE STORAGE
Bicycles must be stored in the designated bicycle storage areas during the winter season, as leaving them in the yard hinders snow removal operations.
CAR PARKING
Now is a good time to inquire at the office about available parking spaces.
Those who have reserved a parking space will receive a parking permit, which must be displayed visibly on the car’s windshield.
Observe parking signs and prohibitions (e.g., emergency access routes) to avoid unnecessary complaints or fines. Private parking enforcement company ParkkiPate operates at all student housing locations.
WASTE SORTING
Please ensure that trash bags are placed in the correct waste containers. Instructions can be found in the waste shelters, among other places.
If you do not know how to sort waste or prefer not to, place your trash bag in the general waste container. Make sure the lids of the waste containers are closed so that birds and other animals (such as rats) cannot scatter the trash.
We wish our residents a pleasant autumn!
